Program Overview

In this scenario, participants will focus on inspecting a customer’s gas meter in their basement. Using available tools, you must determine the physical condition and serviceability of the gas meter. This module is designed to support a multi-user system.

For a video walkthrough of the module, click this link: IMI Walkthrough

Core Learning Objectives

• Gas Meter Inspection — Taking the necessary steps to identify its malfunctions 

• Abnormal Operation Condition (AOC) Recognition — Notifying and dealing with AOCs

• Reporting & Documentation — Step Taken / Resolution / Documentation

Tools

• Laser Pointer — To interact with menus and objects in this experience, aim the laser pointer at at interactable item and pull the trigger on the controller to select it.

• CGI Tool — To take a reading, aim the tool and pull the controller trigger

• Voltage Pen — To inspect a meter for electric current, place the pen tip near the meter to detect if it is electrified.

  • If present, the tip will light up red and beep.

How to Get 100%

1. Select Monthly

2. Read and close the Work Order

3. Check the area for AOCs. Possible AOCs:

   1. Extreme AOCs

      • Extreme Hoarder — Basement covered in boxes, magazines, clothes etc.

      • Basement Flooding

      • Walled Gas Meter

      • Electrified Meter

   2. Light AOCs

      • Water Puddle

      • Dog or Signs of Dog in Basement

      • Light Hoarder — Piles of clothes, boxes, magazines in front of the meter

4. Document AOCs and Ask the customer to remove them. To do this, select the AOC with the Laser Pointer.

   1. For Extreme AOCs — Select Can’t Complete Inspection, then Immediate Action by Customer

   2. For Light AOCs — Select Make a Note in Report

5. Inspect Meter for electric current using Voltage Pen

   1. The Voltage Pen is located in the Toolbox (Wrist Menu > Tool Box)

   2. To inspect the meter, place the pen tip near a meter to detect if it is electrified. If present, the tip will light up red and beep.

   3. If voltage is detected, report it as an AOC and end the inspection.

6. Verify that the Meter Number matches the number on the Work Order

7. Sweep Piping

   1. Sweep should trace the whole pipe and happen above the pipe with CGI Tool.

   2. If closeted, perform a high low sweep around the cabinet and perimeter. 

8. Visually inspect all key elements of the Meter Assembly. To visually inspect, observe all elements of the meter with “eyes” for about half of a second.

   1. Possible Defects:

      • Wrong Meter Number 

      • Mild Corrosion (located on Heel of Service)

      • Severe Corrosion (located on Heel of Service)

      • Gas Leak (located on Inlet Piping, Heel of Service, Regulator, Outlet Piping or Customer Piping)

      • Missing Seals (located on Meter/Dial)

      • Missing Dial (located on Meter/Dial)

      • Broken Dial (located on Meter/Dial)

      • Illegal Bypass (located on Inlet Piping)

      • Magnets on Meter

      • Improper Use (located on Customer Piping)

      • No Pipe Hangers (located on Customer Piping)

9. Document any Defects and Declare the appropriate Follow-up Action (if Defects are present)

   1. Select Element to Report. Correct Reports:

      1. Immediate Action by Company

         • Illegal Piping

         • Illegal bypass

         • Severe Corrosion 

         • Gas Leak 

         • Missing Seals

         • Missing Dial 

         • Broken Dial

      2. Immediate Action by Customer

         • Improper Use

         • No Pipe Hangers 

         • Electrified Meter (AOC)

         • Walled Meter (AOC)

         • Hoarder-Extreme (AOC)

         • Water-flooding (AOC)

      3. Immediate Action by Company and Customer

         • Magnets

      4. Make a Note in Report

         • Wrong Meter Number 

         • Mild Corrosion

10. Exit through Wrist Menu > Communication Menu, then select Complete Inspection

11. After each inspection, you will go to the Review Room to review your results. You will complete (10) scenarios total.

For a more detailed walkthrough of the module, see the Inside Meter Inspection User Guide.