Program Overview

Arrive on the scene of an active gas leak emergency, where you must employ your investigation techniques and safety protocol correctly to preserve life and property quickly, accurately, and efficiently. Work alone or with an instructor to complete four common emergency scenarios.

To see a video of the module, click this link: ERS Walkthrough

Core Learning Objectives

• Recognize emergent hazardous conditions using sense of sight, simulated smell, and hearing.

• Identify and eliminate all ignition sources.

• Know when to evacuate and how to ventilate occupied buildings.

• Apply proper investigation techniques to monitor changing conditions and properly escalate any relevant changes.

• Develop strong communication patterns during emergency situations

Tools

• Laser Pointer — to interact with menus and objects in this experience, aim your laser pointer at the item you wish to interact with and pull the trigger on your controller to select it.

• Soap Spray — to test for a leak, aim the spray and pull the controller trigger:

  • If bubbles appear, there is a leak

  • If there are no bubbles, the leak is coming from somewhere else

• CGI Tool — to take gas readings on any interactive object where gas might be present, aim and pull the controller trigger. After pulling the trigger, floating percentages will appear.

• Adjustable Wrench — to turn off gas meters, aim and pull the controller trigger.

• Valve Key — to turn off gas flow at mainline valves:

  1. Select the Valve with your laser pointer

  2. Select Open Valve Box Lid

  3. Open Wrist Menu > Toolbox

  4. Select the Valve Key with your laser pointer to equip it

  5. Physically place the valve key near valve box and it will snap into place

• Traffic Cone — to block off the street and mark opened manhole covers, aim and pull the controller trigger to drop/place cones.

• Rock Drill — to drill holes in the concrete or asphalt to check for gas, aim and pull the controller trigger. After pulling the trigger, floating percentages will appear.

• Shovel — no functionality in ERS Module.

• Plunger Bar — to create a bar hole, use the red circle to aim, then pull the controller trigger to drop the probe.

• Red Cone — to mark off the Incident Command Center at the end of the road, place four cones in a square formation around the command center. To place cones, aim and pull the trigger on your controller.

• Heath Sensor — additional gas detector.

• Anemometer — to see the cardinal direction that the user is facing, wind speed, and wind direction, pull the controller trigger

How to Get 100%

The core scenarios for this module are as follows:

• Centerline Gas Leak

• Excavation Ignition

• Excavation Blowing

• Excavation Burning

Tip: To choose a specific scenario, use the left and right arrows in the lobby and the laser pointer to select a scenario.

All Scenarios

Use the Wrist Menu for additional help within the module:

• Dispatch Menu — contact various personnel to communicate status

• Map — quick reference guide showing gas lines in the neighborhood

• Toolbox — access tools. see the Tools section to learn how to use tools

  • Tip: Make sure to close the Toolbox after each use by opening your Wrist Menu and selecting the "Toolbox" button again. If you don't close the Toolbox after using it, you will need to select Wrist Menu > Toolbox twice before it appears the next time you try to use it.

• Work Order — references Work Order

Centerline Gas Leak Scenario

Users are spawned into a neighborhood, where they are expected to evacuate people from buildings, locate gas leaks in structures (if any are present) and vent the home if gas is present.

1. Read and close Work Order (use laser pointer to open/close menus).

2. Equip PPE from PPE selection van (see Wrist Menu > Map for location).

   • Select each PPE icon with laser pointer to equip.

3. Use address from Work Order and Facility Map (Wrist Menu > Map) to find the Customer's home.

   • Note: Customer's address is randomized each play through.

4. Knock on Customer’s door.

   1. Physically touch door with virtual hands

   2. Select "I need to check your doorway for gas concentrations"

5. Scan door using CGI Tool (open Wrist Menu > Toolbox to equip).

   • If leak is in doorway — Evacuate House & Report to Dispatch

     1. Select Customer

     2. Select "I need you to please evacuate your premises immediately"

     3. Wrist Menu > Communication

     4. Select Communicate Status

     5. Select Evacuated Structure

        • Tip: Press "Next" button to see additional communication options.

     6. Select Company Dispatch

6. Test surrounding area for leaks (check manholes, sewers, grates, valve boxes, and home doorways).

   • If gas >0 in a customer’s door — Evacuate Customer & Contact Dispatch to report the evacuation

   • >0 Gas — Terminate Service to House, Evacuate Customer, Ventilate & Report

   • 51% Gas in Manhole — Contact all Customers & Test Doors with CGI Tool

7. After contacting/evacuating customers, return to the home with the leak.

8. Turn off service and report:

   1. Wrist Menu > Communicate

   2. Select Communicate Status

   3. Select Terminated Gas Service Valve/Meter

   4. Select Company Dispatch

   5. Return to "Communicate Status" page

   6. Select Evacuated Structure

   7. Select Company Dispatch

9. After reporting, test each customer’s service using CGI and Plunger Bar tools to find leak source. Check:

   • Front of all homes (flower beds, service lines, etc.)

   • Parkway in front of all homes

   • Along service line with highest concentration found until leak is discovered

10. Find 0% in four directions (zero-out) from the highest concentration.

11. Re-scan manholes and storm drains.

12. Re-check leak spots for any changes.

13. Wrist Menu > End session.

Excavation Ignition Scenario

Note: The correct person to report actions varies by organization. Confirm with your supervisor who you should report to.

1. Read and close the Work Order (use laser pointer to open/close menus).

2. Equip PPE from PPE selection van (see Wrist Menu > Map for location).

   • Select each PPE icon with laser pointer to equip.

3. If Media is present, notify Dispatch.

   1. Wrist Menu > Communication

   2. Select Communicate Status

   3. Select Media Present

      • Tip: Press "Next" button to see additional communication options.

   4. Select Company Dispatch

   5. Evacuate Media (select media with laser pointer, then select "Request media crew relocate to Cherry and Main")

4. Contact Dispatch about Blowing Gas.

   1. Wrist Menu > Communication

   2. Select Communicate Status

   3. Select Blowing Gas Present

   4. Select Company Dispatch and Supervisor

5. If Fire Department is not already on site, request them and the Gas Crew.

   1. Wrist Menu > Communication

   2. Select Ask for support

   3. Select Request both fire department and gas crew

6. Contact Dispatch once Fire Department is on site.

   1. Wrist Menu > Communication

   2. Select Communicate Status

   3. Select Blowing gas present

   4. Select Company Dispatch and Supervisor

7. If Fire Department has not coned off the road, grab Traffic Cones from the Toolbox and place them at the end of the road.

   • You can also request that the fire department complete either of these tasks for you.

8. Set up incident command post for Fire Chief using Red Cones from the Toolbox.

   • Note: The incident command post may automatically appear depending on what your org has requested. If it has already appeared, proceed to the next step.

9. Report to Fire Chief so houses can be evacuated.

   1. Select Fire Chief (with laser pointer)

   2. Select Request evacuation of all houses

10. Report to One-Call Center that the Incident Commander has been contacted.

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Contacted Incident Command

    4. Select One-Call Center

11. Report to Dispatch that houses have been evacuated.

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Evacuated Structure

    4. Select Company Dispatch

12. When Ignition Occurs:

    1. Houses that have not been evacuated need to be.

    2. Contact Dispatch about the ignition:

       1. Wrist Menu > Communication

       2. Select Communicate status

       3. Select Ignited gas present

       4. Select Company dispatch

13. Select all ignition sources in the neighborhood. Ignition sources can include:

    • Vehicles

    • People Smoking or Mowing the Lawn

      • Additional action – evacuate

    • People near a Blowing or Burning Gas Line

      • Additional action – evacuate

    • Lights and Lantern Posts (not lawn lights)

    • Excavator

    • Air Conditioner (on side of house)

14. Go to mainline valve boxes and turn off the mainline using the Valve Key from the Toolbox.

    • Note: Depending on your organization, users may need to squeeze the pipe instead.

    1. Select Valve

    2. Select Open Valve Box Lid

    3. Wrist Menu > Toolbox

    4. Select Valve Key

    5. Physically place valve key near valve box, then it will snap into place.

15. Report the mainline shutoff to Supervisor.

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Terminated Main Line

    4. Select Supervisor

16. Wrist Menu > End session.

Excavation Blowing Scenario

Note: The correct person to report actions varies by organization. Confirm with your supervisor who you should report to.

1. Read and close the Work Order (use laser pointer to open/close menus).

2. Equip PPE from PPE selection van (see Wrist Menu > Map for location).

   • Select each PPE icon with laser pointer to equip.

3. Contact Dispatch about Blowing Gas through Wrist Menu > Communication.

   1. Select Communicate status

   2. Select Blowing gas present

      • Tip: Press "Next" button to see additional communication options.

   3. Select Company Dispatch and Supervisor

4. If Media is present, notify Dispatch.

   1. Wrist Menu > Communication

   2. Select Communicate Status

   3. Select Media Present

   4. Select Company Dispatch

   5. Evacuate Media (select media with laser pointer, then select "Request media crew relocate to Cherry and Main")

5. If Fire Department is not already on site, request them and the Gas Crew.

   1. Wrist Menu > Communication

   2. Select Ask for support

   3. Select Request both fire department and gas crew

6. Contact Dispatch once Fire Department is on site.

   1. Wrist Menu > Communication

   2. Select Communicate Status

   3. Select Fire Department on Site

   4. Select Company Dispatch

7. If Fire Department has not coned off road, grab Traffic Cones from the Toolbox and place them at the end of the road.

   • You can also request that the fire department complete either of these tasks for you.

8. Set up incident command post for Fire Chief using Red Cones from the Toolbox.

   • Note: The incident command post may automatically appear depending on what your organization has requested. If it has already appeared, proceed to the next step.

9. Report to Fire Chief so houses can be evacuated.

   1. Select Fire Chief (with laser pointer)

   2. Select Request evacuation of all houses

10. Report to One-Call Center that the Incident Commander has been contacted.

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Contacted Incident Command

    4. Select One-Call Center

11. Report to Dispatch that houses have been evacuated.​​​​​​​

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Evacuated Structure

    4. Select Company Dispatch

12. Select all ignition sources in the neighborhood. Ignition sources can include:

    • Vehicles

    • People Smoking or Mowing the Lawn

      • Additional action – evacuate

    • People near a Blowing or Burning Gas Line

      • ​​​​​​​Additional action – evacuate

    • Lights and Lantern Posts (not lawn lights)

    • Excavator

    • Air Conditioner (on side of house)

13. Go to the mainline valve boxes and turn off the mainline using Valve Key from the Toolbox.

    • Note: Depending on your organization, users may need to squeeze the pipe instead.

    1. ​​​​​​​Select Valve

    2. Select Open Valve Box Lid

    3. Wrist Menu > Toolbox

    4. Select Valve Key

    5. Physically place valve key near valve box, then it will snap into place.

14. Report the mainline shutoff to Supervisor.

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Terminated Main Line

    4. Select Supervisor

15. Wrist Menu > End session.

Excavation Burning Scenario

Note: The correct person to report actions varies by organization. Confirm with your supervisor who you should report to.

1. Read and close the Work Order (use laser pointer to open/close menus).

2. Equip PPE from PPE selection van (see Wrist Menu > Facility Map for location).

   • Select each PPE icon with laser pointer to equip.

3. If Media is present, notify Dispatch.

   1. Wrist Menu > Communication

   2. Select Communicate Status

   3. Select Media Present

      • ​​​​​​​Tip: Press "Next" button to see additional communication options.

   4. Select Company Dispatch

   5. Evacuate Media (select media with laser pointer, then select "Request media crew relocate to Cherry and Main")

4. Contact Dispatch about Burning Gas.

   1. Wrist Menu > Communication

   2. Select Communicate status

   3. Select Burning gas present

   4. Select Company Dispatch and Supervisor

5. If Fire Department is not already on site, request them and the Gas Crew.

   1. Wrist Menu > Communication

   2. Select Ask for support

   3. Select Request both fire department and gas crew

6. Contact Dispatch once Fire Department is on site.

   1. Wrist Menu > Communication

   2. Select Communicate Status

   3. Select Fire Department on Site

   4. Select Company Dispatch

7. If Fire Department has not coned off the road, grab Traffic Cones from the Toolbox and place them at the end of the road.

   • You can also request that the fire department complete either of these tasks for you.

8. Set up an incident command post for the Fire Chief using Red Cones from the Toolbox.

   • Note: The incident command post may automatically appear depending on what your organization has requested. If it has already appeared, proceed to the next step.

9. Report to Fire Chief so houses can be evacuated.

   1. Select Fire Chief (with laser pointer)

   2. Select Request evacuation of all houses

10. Report to Dispatch that houses have been evacuated.​​​​​​​

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Evacuated Structure

    4. Select Company Dispatch

11. Report to One-Call Center that the Incident Commander has been contacted.

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Contacted Incident Command

    4. Select One-Call Center

12. Select all ignition sources in the neighborhood. Ignition sources can include:

    • Vehicles

    • People Smoking or Mowing the Lawn

      • Additional action – evacuate

    • People near a Blowing or Burning Gas Line

      • ​​​​​​​Additional action – evacuate

    • Lights and Lantern Posts (not lawn lights)

    • Excavator

    • Air Conditioner (on side of house)

13. Go to mainline valve boxes and turn off the mainline using Valve Key from the Toolbox.

    • Note: Depending on your org, users may need to squeeze the pipe instead.

    1. ​​​​​​​​​​​​​​Select Valve

    2. Select Open Valve Box Lid

    3. Wrist Menu > Toolbox

    4. Select Valve Key

    5. Physically place valve key near valve box, then it will snap into place.

14. Report the mainline shutoff to Supervisor.

    1. Wrist Menu > Communication

    2. Select Communicate Status

    3. Select Terminated Main Line

    4. Select Supervisor

15. Wrist Menu > End session.

For a more detailed walkthrough of the module, see the ERS User Guide.